The Prompt

Trip.com beat its biggest competitors in the West with the release of a generative AI chatbot early this year, and the company beat them again with its first major chatbot upgrade.

There are an estimated 200 reservation technology providers available in the tours and activities sector. Whether consolidation amongst key platforms will bring meaningful benefits for tour operators remains to be seen.

Airlines are moving towards offering free Wi-Fi, but that doesn't mean they aren't trying to make money off you.

Findings from Expedia Group’s March 2023 research can help travel providers deepen their understanding of traveler priorities around loyalty rewards — including price discounts and the flexibility to use rewards across brands and different trip elements like hotels, flights, car rentals, and activities.

Accor's chief digital officer, Alix Boulnois, has been boosting the hotel giant's tech game. Her detailed data covers how any hotel company could use tech to drive loyalty, sell subscriptions, and distribute rooms.

Dozens of airlines have been creating alternatives to traditional interline agreements, selling fares on other airlines or railways. A few factors appear to be driving more of these deals.

The startup Techsembly performs a neat trick in letting luxury hotel brands like The Peninsula sell gift cards to boost upsells without creating a downmarket vibe. No wonder it caught Sabre's eye.

Advanced AI is expected to allow travel companies to provide a higher level of personalization than ever, and there's big value in that. 

Most of the attention around generative AI and travel has been around consumer products, but more business-to-business companies are using it too.

Through its extensive research and advocacy efforts, the American Resort Development Association (ARDA) has played a pivotal role in shaping today's timeshare experience, enhancing its flexibility and accessibility while paving the way for a promising future.