United Airlines News

There's a smaller and perhaps more rewarding world facing frequent flyers in 2018. To reap the rewards, though, those elite travelers will have to pay up.

In a lengthy soliloquy on American's first quarter earnings call, CEO Doug Parker indirectly told investors to relax. Yes, U.S. airlines are increasing capacity this year. But they're being prudent by solidifying their hubs, he said, and not repeating past mistakes.

Travelers often think their airlines lie to them about flight delays. While that could be true sometimes, it's almost certainly not the norm.

Airline passengers don't like being late. But what they probably dislike more is being late and not knowing why. Over the next few weeks, United will give some customers detailed information about the reason for delays. That could make passengers less anxious, which is a good thing.

United is lagging behind its competitors in launching international premium economy. But this is something it needs to do, if only because of competitive dynamics.

American Airlines wants to be known as a customer-friendly company. But the airline still doesn't make it easy for customers to redeem vouchers for flights. That needs to change soon.

This is a simple business. If you're an airline, you should send your planes to places where they make money. Delta is doing it right.

Road warriors have long suspected a systematic Wi-Fi problem on many United planes, but the airline has said little about it. Now, we know more about this issue. The good news? It will be fixed soon, according to United.

As airlines double down on investment in business class, there are some experiential table stakes for customers paying the money to sit up front.

United Airlines has a new head of loyalty starting this week at the same time that major changes are happening within the program.