United Airlines News

As airlines double down on investment in business class, there are some experiential table stakes for customers paying the money to sit up front.

United Airlines has a new head of loyalty starting this week at the same time that major changes are happening within the program.

Did United Airlines promote its new Polaris cabin faster than was prudent? The answer is probably yes. But remember, in 2016, United was losing high-value customers to competitors. It likely wanted to make a splash by highlighting its future plans.

Yes, a lot of people have ditched their airline-branded credit cards. But even people who have snazzy new cards, including the Chase Sapphire Reserve, like to redeem points for free travel on United and other airlines. For that reason, United MileagePlus miles are still valuable to Chase.

We like United President Scott Kirby because he says what's on his mind. But something doesn't add up here. Is this the real reason United hasn't placed a new order for the A320 family of jets?

American's loyalty program members are hopping mad over recent changes. But will its woes evaporate like similar problems at Delta and United?

As one carrier, United, backs off on basic economy, another, American Airlines, doubles down. Will this clear the field for American? Perhaps.

There's a reason they call it an act of God. Every airline in the world is going to lose money when a massive hurricane hits one of its largest hubs. United will be fine. It'll just take some time.

This Open Skies debate never goes away, does it? So far, the Trump administration hasn't treated it much differently than the Obama administration, at least publicly. We'll have to see whether it eventually takes a tougher stance.

It's not clear whether United or Frontier will win this battle in Denver. But what is nearly certain is that passengers will be the beneficiaries. They'll likely find cheaper fares.