United Will Begin Giving Passengers Details About Why Their Flights Are Delayed
Photo Credit: United is testing a new program that will give some customers detailed information about why their flight is delayed. Customers can receive the information via text, email, or through the airline's mobile app. United Airlines
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Airline passengers don't like being late. But what they probably dislike more is being late and not knowing why. Over the next few weeks, United will give some customers detailed information about the reason for delays. That could make passengers less anxious, which is a good thing.
United Airlines executives know few things frustrate customers as much as not knowing why their flights are delayed, so starting Monday it plans to test a new system in Phoenix and Houston that'll tell passengers far more about their late flight than they ever expected to learn.
It's a program called, "Every Flight Has a Story," designed to help the airline better communicate with passengers about delays. Between Monday and Feb. 16, customers delayed at least an hour in Phoenix and Houston will receive unusually detailed information
