More outsourcing from United Airlines: This time it’s pets
What United saves on outsourcing service to third-parties will likely need to be spent on a PR blitz this month. First they lose a child, then they deliver a near-death dog.
United Airlines News
The latest news and analysis of United Airlines, including breaking news, executive interviews, earnings coverage, and analysis of its competitors.
What adults can learn about unaccompanied minors from United Airlines’ blundering
Southwest stands out from its competitors for not off-loading the responsibility of watching after minors to third-party contractors.
United viral criticism builds after news spreads of an ignored unaccompanied minor
This highlights problems in United's unaccompanied minor services and the efficiency of their customer service; however, it also gives the airline a chance to shine if it steps up with a stellar response and service improvements.
United apologized in advance of DOT report, but sorry doesn’t make flights arrive on time
United Airlines has a gargantuan task ahead of it if the airline is to get its house back in order from a customer-service standpoint.
Continental and United pilots are just a few steps away from erasing the line that separates them
US Airways and American take heed: after two years of negotiations, the 12,000 pilots are the first labor group of the merged United line to agree in principle to a new contract.
That’ll bet $10 more dollars: United raises fares for second week in a row
Considering ow variable the cost of a ticket can be, $5 or $10 bumps largely go unnoticed by flyers once the headlines have disappeared.
SkiftAds: United’s new TV campaign in support of USA Olympics team
United new ad campaign for Team USA, plain vanilla as ever.
United in-flight Wi-Fi on some planes will reach up to 10 Mbps, using Gogo
A small step to boost speeds, an interim one for sure, before satellite-based high-speed systems take off.
United raised round-trip U.S. fares by up to $10; will others match?
Remains to be seen if the increase will stick if other competing airlines don't follow.
U.S. carriers to start phasing out first class for more business class seats
Since first class takes up more space is often occupied by frequent flyers upgraded from business class, there's little economic reason to continue setting aside these premium seats.