United viral criticism builds after news spreads of an ignored unaccompanied minor
Skift Take
This highlights problems in United's unaccompanied minor services and the efficiency of their customer service; however, it also gives the airline a chance to shine if it steps up with a stellar response and service improvements.
According to the latest YouTube tally, David Carroll’s viral video hit, “United Breaks Guitars,” has picked up somewhere in the vicinity of 12.3 million hits since it was first posted in 2009. T
