Travel Technology

We are entering the era of tailor-made travel as airlines get smarter about how they gather and process data on their passengers’ preferences and common booking habits, and apply that knowledge to suggest products and experiences to their customers. This more intelligent digitalized up-selling will also do wonders for airlines’ bottom lines.

Hotel industry mergers are great news for investors. Will they be as fruitful for travel consumers?

With 13,000 employees in more than 40 countries, Club Med is using Facebook At Work to connect its colossal workforce and promote connections across its various locations. Considering how awful and unused most Intranets are, this is a great idea.

It's another chapter in the convergence of everything: Expedia, the online travel agency, invested in the Alice guest-experience app as Expedia tries to get deeper into providing technology services for hotels. Everyone's doing it -- or will soon.

Gogo is trying to keep up with upstarts and meet flyers' nearly insatiable demands for in-flight connectivity.

The idea of integrating service-fee loving travel agents into traveler apps is at least 15 years old, if not older. Still, assuming it solves a real problem for do-it-yourself travel bookers or a hefty segment of them, there is lots of room for improvement and innovation.

Ever-increasing demand for app marketing expertise has given birth to a fast-growing sub-segment of the mobile app economy.

Is the once-legendary hotel "billboard effect" on the decline? Research suggests the gig is up.

It's a bold idea and the software might turn out to be beautiful (bold and beautiful) but do leisure and business travelers at scale REALLY want to abandon self-booking tools in favor of human travel agent interaction on a mobile app? We are going to find out.

The press release doesn't say if employees will be able to help passengers book flights on alternate airlines following United's frequent tech glitches and cancellations.