Southwest CFO: ‘Our Customers Don’t Like Bag Fees So We Don’t Like Bag Fees’
Photo Credit: Southwest unveiled its new livery, which it calls Heart, to employees in Dallas on September 8, 2014. Southwest Airlines
Skift Take
JetBlue will likely be the airline adding bag fees in 2015, not Southwest. Forsaking fees for first and second check bags is still good business for Southwest.
As Southwest Airlines ponders international expansion and what CFO Tammy Romo calls "50 new dots we could add to the map with the current range of the 737," it won't be doing so with bag fees.
Speaking at the Morgan Stanley 2nd Annual Laguna Conference September 15, Romo said: "Our customers don't like bag fees so we don't like bag fees."
There you have it; controversy over: The first two bags will continue to fly free to places such as "Canada, Alaska and Hawaii," which are among the 50 new dots that Southwest wil
