4 Luxury Hotel Brand CEOs on What Their High Net-Worth Clients Really Want
Photo Credit: Banyan Tree Resort, Mahe Island, Seychelles. Flickr / Travelourplanet.com
Skift Take
Providing exceptional experiences is more difficult than ordering sheets with the highest thread count and thus fundamentally changing how luxury brands position themselves and interact with guests.
We recently released our second e-book about the Future of the Guest Experience — an unprecedented collection of 28 interviews with the CEOs of virtually all of the world’s top hotel groups including 11 global brands, 13 luxury and lifestyle brands, and four hotel marketing organizations.
By collecting their thoughts on a similar set of topics–from technology and marketing to fees and training–we have tackled the hospitality’s most pressing topics from every angle and gained a glimpse at what the future of hospitality
