American Express GBT Reports No Major Indigestion After 2 Big Acquisitions
Photo Credit: David Thompson, chief information and technology officer of American Express Global Business Travel. American Express Global Business Travel
Skift Take
It's one thing to buy a competitor, and another to successfully integrate its systems. American Express Global Business Travel has had to do it twice in recent years, and the company says the new tools have been a big boost.
When American Express Global Business Travel, the world's biggest travel management company by transaction volume, acquired serious competitor HRG last year, some wondered how the process of integrating the company would fare.
American Express Global Business Travel was still in the process of integrating technology company KDS into its platform, and sources inside KDS indicated at the time that the process was extremely challenging.
A year later, though, the integration of HRG seems to have moved more quickly than expected, despite both companies offering a variety of similar tools to clients.
"HRG was a very formidable competitor for us that was really doing a great job in the marketplace," said David Thompson, chief information and technology officer of American Express Global Business Travel. "We'v
