The 2020 Innovators in Travel and Hospitality: Winter Edition
Photo Credit: Shown here is the facade of the Desa Potato Head in Bali. The installation is made of multicolored 18th-century teak shutters sourced from around the archipelago. Desa Potato Head
Skift Take
Twice a year, this column looks at who is doing it right. Here are some of the most inspiring innovations in design, service, and guest experience in hospitality and travel. Let the debates begin.
On Experience
Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. You can read all of his writing here.
Twice a year, I canvas smart minds from hospitality and assemble my notes from personal experiences. Here are the brands, people, and places standing out far above the crowd. Threaded throughout are some interesting currents to watch in 2020: the continued rise of female general managers, smarter and more creative approaches to sustainability, and the evergreen topic of removing friction from the customer experience in new ways. Enjoy the list.
Best Airport
The world has heard enough about Changi for the time being. In terms of airports that work incredibly well, Hong Kong, Zurich, and Helsinki top my list this year, with the Finnish capital being one of the most painless connections in the world, full-stop. In the U.S., though, it isn't anything special in terms of design, I always enjoy flying in and out of Austin Bergstrom and would venture to say it is one of the friendliest in the states.
Best Global Lifestyle Brand to Watch
I've been inspired by watching Potato Head, the hosp
