The Biggest Innovators in Travel and Hospitality: Summer Edition
Photo Credit: The Rooster / Yannis Rizomarkos
Skift Take
The distance between very good and superb is actually quite far and it requires motivated teams, attention to detail, and above all creativity to break out of commodity service delivery. Here are a few brands, ideas, and services that deserve a tip of the hat.
On Experience
Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. You can read all of his writing here.The pace of travel's resurgence means this recurring column feature feels right to do twice a year, as I have in the past. There has been a lot to take in, and crisis has been a forcing factor for interesting ideas born from constraint. There is also a bit of bad behavior in the market, with price gouging and formerly iconic names still trading on badge value though their service isn't up to snuff. Still, we opt for a more cheery outlook, giving airtime to the places and spaces that manage to stand out.
After all, the distance between very good, and superb is actually quite far. And it requires motivated teams, attention to detail, and above all creativity to break out of commodity service delivery.
Here are a few brands, ideas, and services that deserve a tip of the hat:
Best Short-Haul Airline ConceptI've heard a lot of rumblings about JSX, but just got around to trying it. And I'm a convert. It takes the best part of private travel, the ability
