Travel Managers Are Fed Up With Their Corporate Booking Tools

Key Points

• Many travel managers are dissatisfied with corporate booking tools due to issues like difficult exchanges, cancellations, limited inventory, and poor user experiences.
• Employees frequently bypass official booking systems, turning to external sites for better visuals, real-time availability, and loyalty perks.
• SAP Concur and Navan are updating their platforms to address these concerns, focusing on broader content, automation, and improved usability.

Summary

Travel managers are increasingly frustrated with corporate booking tools, citing issues such as poor user experience, limited inventory, and complicated processes for exchanges and cancellations. As a result, many employees are bypassing official systems in favor of supplier websites that offer better features and rewards. In response, major providers like SAP Concur and Navan are revamping their platforms to provide more expansive content, automation, and a more user-friendly experience tailored to both administrators and travelers.