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Hilton and Marriott CEOs Urge Hoteliers to Hire More Millennials and Lobby to Ease Travel Barriers

Deanna Ting

Photo Credit: Hilton CEO Christopher Nassetta told the Americas Lodging Investment Summit in Los Angeles January 23 that the hospitality industry would greatly benefit if it took steps to tackle youth unemployment. In this file photo, Nassetta speaks to Hilton employees. Hilton / Skift

Skift Take

Both CEOs made the case for their respective causes, which would ultimately benefit not only their respective businesses and customers, but the travel industry a whole.

Despite being fierce competitors, the CEOs of Marriott and Hilton agree that the current era is a golden age of travel. Speaking separately at the annual Americas Lodging Investment Summit in Los Angeles, in front of a crowd of more than 3,000 hoteliers on Monday, each pressed their own priorities. Marriott CEO Arne Sorenson said there is a great need to use technology to enhance security and personalize the customer experience while Hilton CEO Christopher Nassetta urged the industry to do its part to address global youth unemployment. Both see the respective issues they raised as crucial to the future of the travel and hospitality business. Making Travel Better for Travelers For Sorenson, the opportunity to improve the travel industry lies in customer experience. Echoing the sentiments of former Starwood CEO Frits van Paasschen who spoke about how travel today "remains anon

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