Skift Take
Let's give some credit to United CEO Oscar Munoz for his honesty about problems with airline IT systems. Yes, he was speaking with employees, and not the public, but many CEOs aren't this candid when they meet with workers. Former United CEO Jeff Smisek certainly wasn't.
When an airline's technology systems fail, as happened to Delta Air Lines on Sunday, the carrier often releases a statement apologizing for the issue and promising it is working to fix the problem. Often, the airline assures customers it is making major technological investments so the issue will not reoccur.
But behind closed doors, U.S. airline executives know solving IT issues will not be easy. Sometimes, they acknowledge outages are a cost of doing business.
United CEO Oscar Munoz, whose airline suffered an outage on Jan. 22, grounding its flights for rou
