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Airlines

United Airlines Gives Up on Duty Free

Brian Sumers

Skift Take

Perhaps it's fitting that United is dropping its duty free program in the same year it is retiring its Boeing 747s. Both harken back to a different time in aviation.

In a bid to spur more duty free sales last year, United Airlines created a program that allowed non-traveling customers to surprise family or friends on international flights by sending them gifts delivered by a flight attendant. United recommended consumers use the service to say, "congratulations," "happy birthday," or "I love you," and promised to deliver gifts in a special bag with a personalized card. It was an intriguing idea —United even

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