United Is Making Tech Changes to Boost Wi-Fi Speeds on Many Planes
Photo Credit: United Airlines is hoping to boost reliability and speeds on the Wi-Fi it uses for many of its planes. United Airlines
Skift Take
Road warriors have long suspected a systematic Wi-Fi problem on many United planes, but the airline has said little about it. Now, we know more about this issue. The good news? It will be fixed soon, according to United.
United Airlines is promising to improve its onboard Wi-Fi — a constant source of customer frustration — with a relatively small investment that should make service on many aircraft more reliable.
The technological changes, outlined in a note from United COO Greg Hart and later published on United's website, affect systems from Wi-Fi provider Panasonic, which handles connectivity on United's longer-range aircraft, along with Airbus 319s and A320s flying in North America. United also uses technology from Gogo and ViaSat for many aircraft, but those platforms have not had the same glitches and
