United May Finally Be Frank About Why Flights Are Delayed
Skift Take
Travelers often think their airlines lie to them about flight delays. While that could be true sometimes, it's almost certainly not the norm.
The Skift Airline Innovation Report is our weekly newsletter focused on the business of airline innovation. We will look closely at the technological, financial, and design trends at airlines and airports that are driving the next-generation aviation industry.
We also provide insights on developments in passenger experience, ancillary services, revenue management, loyalty, technology, marketing, airport innovation, the competitive landscape, startups, and changing passenger behavior. I write and curate the newsletter, and we send it on Wednesdays. You can find previous issues of the newsletter here.
When your airline tells you your flight is delayed — perhaps for weather, or air traffic control issues, or crew availability — is it lying?
I don't usually think so, but I spend more time in airline operations centers than most travelers. At these facilities, you'll see airline employee professionals obsessed with ensuring flights run on time. They're often passionate about a
