Technology, Not Economics, Is Keeping Delta Air Lines From Offering Free Wi-Fi
Photo Credit: Delta Air Lines CEO Ed Bastian (left) speaking at Skift Global Forum in New York on September 18, 2019. Skift / Jon Nichols
Skift Take
JetBlue somehow makes free Wi-Fi work. But Delta hasn't figured it out yet. It has so many customers on so many flights, and it's worried free Wi-Fi might overwhelm Gogo's systems and degrade the system for everyone.
Delta Air Lines remains committed to offering free Wi-Fi in the not-too-distant future, but a two-week test on 55 domestic daily flights in May showed Gogo's system is not ready for so much increased usage, CEO Ed Bastian said Wednesday at the Skift Global Forum in New York City.
"There were some successes," Bastian said. "There were some things we found out that we hoped not to find out, in terms of the work needed until we can go for free."
So far in the United States, only JetB
