Executive Q&A: How Contactless Technology Can Help Airlines Become More Covid-19 Compliant
Skift Take
Border closures, flight cancellations, and a host of Covid-19-related restrictions have made consumers less confident about flying. New technologies such as contactless hotel and meal vouchers can help airlines manage flight disruptions more efficiently, thereby easing traveler distress, strengthening brand loyalty, and helping the industry rebound.
The commercial aviation industry is in recovery mode, with airlines and airports seeking new ways to regain trust, build consumer confidence, and sustain passenger demand due to effects from the coronavirus pandemic. In addition to taking precautionary measures to keep passengers safe and regularly sharing those steps with their customers, airlines must overcome negative perceptions associated with flight delays and cancellations — frustrating lines and wait times for hotel and meal vouchers are the last thing passengers want to deal with in today’s social distancing-era.
Airline lodging platform Travelliance aims to eliminate that frustration with a self-service app that lets travelers avoid queues and bypass conversations with airline representatives. Parent company FLEETCOR, which specializes in fuel and commercial payments, also owns CLC Lodging, a provider of corporate lodging solutions for businesses. SkiftX spoke with Ted Scislowski, president of Travelliance, about how t
