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Skift Global Forum Video: The Customer-Centric Future of Travel Tech

Lisa Omagari
Formation skift global forum recap article

Skift Take

In this conversation from Skift Global Forum, we hear more about how United Airlines and Formation are using technology to quickly learn from and adapt to the evolving needs of travelers during Covid-19.

In this video: Adapting to the changing behaviors and preferences of travelers: How is traveler behavior changing in response to Covid-19, and how are travel companies responding to that shift? The role of customer-friendly technology during Covid-19: How can travel companies utilize customer-friendly t

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