Business Traveler Loyalty on Flights Up for Grabs Coming Out of Pandemic
Photo Caption: Swiss first class lounge. Coming out of the pandemic, some airport lounges are overcrowded. Swiss
Skift Take
Whether it is hotels offering sporadic housekeeping or over-overcrowded airport lounges, service levels across the travel industry have plummeted coming out of the pandemic. Loyalty indeed is under severe pressure.
The pandemic has loosened business traveler loyalty allegiances and is now "up for grabs," two corporate travel executives agreed.
Speaking on a panel, "As Business Travel Returns, How Will Service Shift as Expectations Rise?" at the Skift Aviation Forum on Wednesday, Michelle McKinney Frymire, CEO of CWT, agreed with Bryan Terry, global aviation leader at advisory firm Deloitte, that airlines will have to fight to retain the loyalties of business travelers.
Offering more flexibility in airfares, lower change fees and better policies "are going to matter," McKinney Frymire said. Airlines will find themselves with
