Passengers are demanding more automated and efficient service and airports that quickly respond to their expectations will be able to increase revenue and customer satisfaction.
New York City is taking impressive strides with its latest campaign push. Reaching out to the millions of travelers at JFK Airport is a smart, if not obvious, choice.
Technology may not address all our air travel needs, but improvements which take the hassle out of getting there and back, with our luggage in tact, are surely welcome.
Southwest is certainly on an upward trajectory and the good times keep on rolling for the airline. The fruits of its labor with the recent rebranding and seeing record profits are now reaching passengers by giving them a brand to use that they already know and love. Let's see what other airlines may follow.
Happy Halloween travels. If you can’t be connected on your flight today, consider buying a Little Book of Calm. (That one’s for our Brit friends, straight from their Black Books.)
If Virgin Atlantic takes delivery of the 21 Dreamliners it has lined up, they will make up a majority of its fleet. With the airline's growth limited by Heathrow capacity constraints, taking advantage of the economic benefits of the new planes is of paramount importance.
In aviation, change takes time and patience pays off. We might have once thought pigs would fly before Butterflies, but airlines could be ready to fly convertibles.