Jason Clampet

The press release doesn't say if employees will be able to help passengers book flights on alternate airlines following United's frequent tech glitches and cancellations.

There's no magic to making a startup work, but there are definitely ways to radically improve your chances.

When an audience is both howling with laughter and taking down notes, you know you're hitting the right ones.

Don't call it a comeback. Travel agents never disappeared; the savvy agents just got serious by re-branding themselves as travel consultants and learning to specialize in what technology companies can't provide: a human touch.

Middle America isn't sexy, but it's an enormous part of the travel sector and one in which there are multiple opportunities to innovate.

Inspiration and influence combine to form a potent form of persuasion on consumers' smartphones and screens.

Google is already the dominant player in travel advertising but now, after four years of acquisitions and product development, the search giant is finally integrating its flight and hotel products. It is also ramping up Book on Google with the goal of making Google a go-to venue for travel transactions.

Airlines and designers have the materials they need to make better seats and the competition that will drive them to do so.

Marriott's CEO Arne Sorenson addresses Starwood's fleet of employees by offering them assurance through transparency and a healthy dose of optimism for the future.

Understanding how Priceline.com turns lurkers into customers is key to gauging its success.