Starwood is thinking about loyalty much differently than its peers, and moves like this new Apple Watch app should be seen as a loyalty play more than a tech one.
This is what happens when a frontline of security is manned by temporary employees with zero loyalties to their employer. The TSA needs well-paid, full-time employees, not the kind of ex-mall cops contract work attracts.
The pace at which the global hospitality industry is changing has reached an unprecedented high. Understand what's happening at the world's most important hotel brands through interviews with their leaders.
A new approach to loyalty and innovation is necessary for U.S. carriers to remain viable in the long-term. Because protectionist instincts will only help you for so long.
While the world's leading carriers and flagship brands have always been content producers, they have become more sophisticated introducing innovative approaches to content production and media utilization.