La crisis de IndiGo: ¿qué falló y qué va a pasar ahora? 

Key Points

• IndiGo, India's largest airline, faced a week-long operational meltdown, canceling around 3,000 flights due to a combination of stricter crew regulations, weather, tech issues, and a tight pilot roster.
• The Indian government and regulators intervened by rolling back new night-flying norms, capping airfares, mandating passenger refunds, and launching an inquiry into the airline's failures.
• IndiGo's reputation and finances suffered, with significant stock drops and warnings of long-term damage, drawing comparisons to other major airline crises.

Summary

IndiGo, India's largest airline, experienced a severe operational meltdown in early December 2025, leading to thousands of flight cancellations and widespread passenger disruption. The crisis was triggered by new pilot work-hour regulations, operational scaling, weather, and technology issues, all exacerbated by a lack of staffing flexibility. Government regulators intervened by imposing fare caps, rolling back regulations, and launching an inquiry, while IndiGo faced public criticism, financial losses, and a damaged reputation, likening the event to previous major airline failures.