Online Travel News

Major online travel agencies backing the EU’s review code want to be seen as increasing trust in their reviews, but enforcement will determine if it’s more than PR.

It's a critical moment for Airbnb to do some explaining — and listening — to its largest hosts about policy changes. Many of the policy tweaks also dramatically affect individual hosts, who won't be represented.

AI memory and who controls it is about the fundamental architecture of customer relationships in an AI world. The companies that get this right will define the next era of travel.

Category search lost its utility for Airbnb when it expanded beyond one product, homes. It was telling that none of Airbnb's online travel agency multi-product rivals implemented their own version of Category search, which Airbnb touted as being so innovative.

Cleartrip has been a player in the Indian OTA space for nearly two decades. But now, it is pushing fast and hard in an industry where everyone is playing catch up with demand.

Airbnb is following the money on Services, and investing in the ones that are most popular. Test and learn, as they say.

MakeMyTrip wants to be a superapp. And for that, partnerships with major destinations seem to be crucial, especially as it scales its experiences vertical.

Airbnb CEO Brian Chesky detailed the company's massive reinvention at the Skift Global Forum, which includes leaning more into experiences, hotels, and international growth.

The growth-at-all-costs playbook that built online travel platforms is dead. The disruption opportunity with new players isn't theoretical anymore, it's structural, and it rewards depth over scale.

Expedia Group CEO Ariane Gorin at Skift Global Forum 2025 addressed the impacts of the AI revolution, the company's brand strategy, and prospects for international growth, among other topics.