Capital One Travel landed an experienced travel B2B exec in Sarah Kaplan Moore, who hails from the online travel agency side of the ledger. Capital One's Discover acquisition potentially provides it with ammunition to better compete against leaders Chase Travel and American Express Travel.
Agoda trimmed jobs in Singapore, Shanghai, and Budapest, but the layoffs aren’t what landed the online travel agency in trouble. The bigger controversy is how the company warned employees not to seek help from authorities or unions, with severance pay on the line if they did.
If online travel agencies want to go to where people are booking travel, they are going to have to make the B2B game an integral part of their businesses. Otherwise, they'll be handing those potential customers to competitors.
Several major online travel agencies, such as Booking.com, for years didn't have access to flights from both Ryanair and Southwest. That era has come to a close.
AI is here to stay in the travel industry, but for now it’s as an assistant, not a replacement. Travel has too many moving parts, so when things go wrong, or a big trip is on the line, travelers still tend to trust a specialist.
Having started with payments, Ant Interntional with its latest move is positioning itself as a platform for the entire travel journey, not just the checkout screen.
Agoda’s playbook is clear: move fast, stay cheap, and think local. They’re not betting on the next big trend. They’re betting on knowing what their customers and partners want, before anyone else.