Articles tagged “air canada”

Unprecedented losses forced airlines to focus on cash burn as the metric to watch early on during the coronavirus pandemic. The recent surge in new infections has delayed breakeven goals but, with billions of dollars on hand, most are looking ahead and getting ready for when travelers return in droves.

In Skift's top travel stories this week, we surface the drama inside Air Canada's loyalty program, write a letter to the next president about travel industry priorities, break down the latest TSA airport security screening numbers, and detail Hyatt CEO Mark Hoplamazian's tough talk to the hotel industry.

Loyalty programs are huge businesses for airlines. The American Airlines program, for example, is worth an estimated $30 to $35 billion. At those kinds of valuations, airlines cannot let their schemes atrophy. They need to keep them relevant.

Air Canada bet on the Boeing 737 Max to refresh its fleet and reduce its operating costs. But it has not worked out as planned.

Has anyone noticed that U.S. airlines are taking customer satisfaction more seriously now than a few years ago? It's a good trend.

A range of differing responses to the Ethiopian Air disaster involving a Boeing 737 Max 8 is making it hard for travel advisors.

After a year of uncertainty, frequent flyers on Air Canada ended up almost right where they started at the beginning of the century: with the airline independently owning and operating Aeroplan.

The survivors of skirmishes past, from commission cuts to the perceived threats of the internet, have reinvented their businesses and thrive in a new landscape where personal touch still matters.

Air Canada has enhanced its corporate travel offerings to deliver on changing expectations, primarily by focusing on flexibility, customization, and its global network.

Air Canada has built a successful business flying customers between North America and Europe during the summer. But much of that business dries up the rest of the year. Now, Air Canada wants to find a way to produce more revenue in winter. Can it succeed?