How U.S. Airlines Manage Customer Service Expectations on Twitter
Separate Twitter accounts for customer service, discounts, and international fans are not the norm for U.S. based airlines.
Articles tagged “alaska airlines”
Seattle Seahawks Quarterback Russell Wilson Partners With Alaska Airlines
Alaska Airlines should think big about this partnership with Russell Wilson. Be creative, and throw a Hail Mary pass if you have to.
The 30 Best-Looking Airlines Logos in The World
We would totally put any of these logos on a t-shirt! But seriously, airline branding is a serious multi-billion dollar matter, and smart airlines are using their distinctive logos to stand apart. Or should.
Alaska Airlines Adds Google Wallet to iPhone and Android Apps
With Google Wallet, and Apple Passbook before that, Alaska Airlines is adding all of the bells and whistles to meet customers' needs when they are using their smartphones at the airport -- and most any place else.
The Airline Industry’s Fuel Gap: Which Brands Save Money, Which Don’t
When stacked up next to one another, the airlines' choices on efficiency make the worst performers look like really bad businesses.
U.S. airline customers are happier in 2013, nevermind social media complainers
Airline passengers are getting used to the new normal: paying extra for baggage and other services, and that helps in the scores this year.
Alaska Airlines successfully fills voids in Hawaii left by failed airlines
Alaska CEO says it’s looking to succeed as an independent entity, a goal that’s become more difficult with ongoing consolidation and perhaps even foolish given Hawaiian’s aggressive growth to the east.
Snacks on a plane! Five airlines with the best food that pocket change can buy
Air France takes the cake for serving (free!) champagne, but most airlines do actually offer name brands and allergen-free snacks... just expect to pay for anything more filling than coffee and chips.