Travel Industry CEO Interviews

Providing exceptional experiences is more difficult than ordering sheets with the highest thread count and thus fundamentally changing how luxury brands position themselves and interact with guests.

The online travel duopoly, The Priceline Group and Expedia Inc., remains in place. But as history and Expedia's turnaround show, the pecking order isn't necessarily going to stay this way over the long term.

In the face of a proliferation of online booking options and greater access to information, hotels are rethinking how they gain guests’ loyalty through partnerships and personalization.

Welcome to a lodging company, HomeAway, that is NOT targeting millennials but instead is going after "whole families." It has little to do with short-term rentals and it may turn out to be short-term thinking.

In the end, the way things are going, airlines will become hotels, and hotels will become airlines. Taxis will become Ubers, and Ubers will become taxis. Convergence, baby.

Dixon is taking an active role in convincing federal officials of tourism's economic importance -- an important step that's needed to keep New York on the top in terms of international arrivals, and improve the experience of anyone arriving in the U.S. from abroad.

HomeAway just celebrated its 10th anniversary. Now there is a big question as to whether it will still be an independent company by the time the 11th anniversary rolls around. The company would be expensive to buy, but the betting here is that someone will acquire it, sooner rather than later.

When Huston took over as CEO of the Priceline Group 13 months ago, a financial analyst told us that Huston would play it safe and not make any bold moves in his first year at the helm because he needed to assure Wall Street about his leadership. Boy, was that analyst wrong.

The Ritz-Carlton is one of the most iconic luxury brands on the market today, but Humler is aware that a brand name isn't enough to keep guests coming back. Providing the personalized service and technology that they expect is more important than a name.

The #MyDubai initiative was a first step towards telling a more human story about the city, but Dubai's challenge moving forward will be making the city relevant outside of its iconic buildings so that visitors will travel far to visit and have reason to come back after the bucket list items are ticked.