Articles tagged “delta air lines”

Has anyone noticed that U.S. airlines are taking customer satisfaction more seriously now than a few years ago? It's a good trend.

Despite the issue of seat recline being a perennial hot-button topic, most passengers seem to be in support of Delta limiting the amount of seat recline on some flights.

Contributions to the American Society of Travel Advisors’ political action committee are up this year, indicating growing awareness of the value of political advocacy. Making politicians aware of the particular needs of travel agencies — something many have little understanding of — is crucial.

With their onboard food and drink programs, airlines want to keep passengers happy. But they also want to keep costs reasonable.

This could go one of two ways. Passengers could revolt, taking to social media to complain about Delta's decision to reduce recline on 62 airplanes. Or customers could be pleasantly surprised at how much space they'll have under Delta's new test configuration.

JetBlue’s business class product was a game changer on U.S. routes. Will it be able to do the same across the Atlantic?

Delta's new contract with American Express should generate massive revenue. It's another sign Delta is trying to stay far ahead of its peer airlines.

JetBlue revealed one of aviation’s worst-kept secrets by announcing flights to Europe. The move will attract fire from competitors, but even so, JetBlue is not risking the company with these new routes.

U.S. airlines have so far decided not to ground their Boeing 737 Max jets. Will they continue to hold off? Or will they err on the side of caution?

The Department of Transportation means well with its tarmac delay program. And it has been helpful for customers, who need not fear being trapped on planes for hours. These fines on the airlines are nothing, but the publicity is a reminder to try to do better.