A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it.
Airline pricing has always been a blackbox. The systems are deeply complex, and AI may make them more so. The fear is "surveillance pricing" and you're going to be hearing a lot more about it.
Airlines continued to cancel flights as staffing shortages worsened during the 40th day of the government shutdown. While it looks like Congress is on track to reopen the government this week, air traffic controllers are set to miss a second paycheck on Tuesday.
The FAA’s flight reductions will impact major U.S. airlines differently. Those operating a greater number of flights with high frequencies will most likely be insulated from the effects of the cuts. But if the cuts continue through Thanksgiving and the holiday travel season, then airlines could take a significant hit.
American, Delta, and United said they would offer refunds to customers who want to cancel their flights during the government shutdown, even if their flights aren’t impacted by the FAA cuts.