Expedia News

It will soon be independence day for Capital One Travel, and Hopper adds to its own challenges.

Online travel agencies and suppliers have more flexible rebooking and refund policies during the Iran war than during the pandemic. But with the volume of customer support requests, customers sometimes don't get the assistance they deserve.

On this week's Good Morning Hospitality, A Skift Podcast, Wil Slickers, Brandreth Canaley, and Jamie Lane break down the latest headlines shaping travel and short-term rentals.

Expedia has been downsizing its workforce over the last year, and plowing some of the savings into machine learning and AI. It's a playbook that's taking place across industries.

OTAs posted double-digit growth in the latest earnings cycle even as consumer travel spending declined. The industry needs a new framework for reading these results — and the signals that actually matter.

Expedia's annual filing now treats AI agents as a major threat, not just a competitive pressure. The company is betting that direct engagement can keep it from becoming an invisible backend.

Expedia's B2B division is growing nearly five times faster than its consumer brands. That gap buys time for the Vrbo and Hotels.com turnaround — but 2026 will test whether efficiency gains can translate into sustained momentum.

Super Bowl ads cost more than $8 million for a 30-second spot, and it appears some travel brands are taking a pass this year.

Expedia’s Seattle WARN filing does more than quantify the 162 job cuts. The mix of eliminated technical roles — including a VP — shows how the company’s efficiency push is reshaping where core work gets done.

Kiwi has been struggling for the past couple of years — this is its second round of layoffs since 2024.