Articles tagged “experiences”

Hotels are no longer just competing at booking. As discovery shifts to social platforms, recommendations, and artificial intelligence tools, big groups are trying to shape demand much earlier.

Knowing about Korean skincare from a YouTube video is different from standing inside an Olive Young store with 400 serums and no idea which one won't irritate your skin. NOL World is looking to solve that confusion.

In an era when speed to market is a given, Chesky is arguing that nice and easy does it will win the day. It would be better to say, "We are behind in our AI development, but we are confident that we will get to where we need to be."

The Union Budget’s impact depends largely on where you sit in the travel value chain. For inbound-focused businesses, there is little to celebrate amid muted promotion spends. For outbound players, however, tax relief offers a clear and immediate boost.

Forrester's Tavar James on burning the B2B events playbook and embracing passion and self care to create unforgettable, human-centric brand experiences.

Air travel has entered a new era, and airlines are redesigning the travel experience from the ground up. For American Airlines, this means leveraging AI, automation, and real-time data to deliver smarter discovery, greater transparency in choice, reduced friction, and enhanced customer care.

Offering wide-scale travel experiences is one thing — curating high-quality activities specifically for the world's 850 million Spanish- and Portuguese-speaking travelers is another. With its relaunched app, Civitatis is dedicated to keeping the travel planning process simple and culturally resonant for its global audience of travelers.

Artificial intelligence will play a role in TUI Group’s efforts to bring down costs within its markets and airline division.

The hotel stay now sits at the center of a wider ecosystem. As hospitality expands into wellness, residences, mobility, and retail, the strongest brands will create connected worlds that run on loyalty and emotional relevance, rather than relying solely on room revenue.

As travelers invest more in premium, emotionally charged trips, hotels face rising pressure to provide continuity and reassurance. Peace of mind has not only become the ultimate luxury, but a new measure of guest loyalty.