Articles tagged “guest experience”

Airbnb improves on more privacy, price transparency and host engagement as part of its annual summer release upgrades.

Explora Journeys, a privately-owned sub-brand of the MSC Group, is applying a “luxury lifestyle hotel” ethos to its Millennial-friendly cruise ships, which will feature Ocean penthouses and residences, in addition…

In this video from Skift Future of Lodging Forum 2023, we hear from hospitality leaders at Sojern and Marriott International about what hotel marketers should be thinking — and doing next — in order to develop first-party data, understand guests on a one-to-one basis, and increase profitability.

Strides in artificial intelligence will enable Hilton and many others to enhance and speed up personalization efforts. You ain't seen nothing yet.

Travelers are only modestly more dissatisfied with hotel stays on average worldwide than before the pandemic, according to a review of 6 million user-generated reviews and 20 million online comments.…

Today’s edition of Skift’s daily podcast looks at United's new seating promise for families, trends at boutique hotels, and concerns in the metasearch world.

Today’s edition of Skift’s daily podcast looks at the JetBlue-Spirit merger, inbound international visitation to the U.S., and an untraditional hotel in Verona, Italy.

Today’s edition of Skift’s daily podcast looks at Booking CEO’s M&A philosophy, Zoom burnout, and a hotel brand bonanza.

Today’s edition of Skift’s daily podcast looks at pricing at luxury hotels, United Airlines' reinvigorated advertising, and superficial safaris.

Today’s edition of Skift’s daily podcast looks at a new hotel design trend, United's deal with Mesa Air, and a rare big non-gaming deal in Macau.