Hyatt's making some smart investments, especially as extended stay hotels grow in popularity for travelers looking to go beyond the standard guest experience.
Room Key, the joint venture by Choice Hotels, Hilton Worldwide, Hyatt, InterContinental Hotels Group, Marriott and Wyndham, hasn't set the world on fire, and doesn't appear to have had much of an impact on the chains' businesses.
Three senior executives from competing hotel companies are discovering that the road to success in Latin American countries depends on them sharing their hard earned knowledge.
Social media has evolved to become another platform to provide customer service, but it needs to be well understood before brands dive in and start tweeting. Here's what they need to know.