Travel Loyalty News

Loyalty is no longer about points and tiers, it’s earned trip by trip through immediate value and convenience.

Marriott is chasing customers beyond hotel lobbies. The strategy: embed Bonvoy points into everyday shopping through tie-ups with retailers, starting with Flipkart, Nectar, and Shinsegae Duty Free.

Accor is the only major hotel group to heavily push paid subscription cards, giving guests access to discounts and perks at hotels worldwide. It's now rebranding the cards and changing some of their perks.

Relais & Châteaux may one day have a loyalty program. But it won’t be because others do. It will be because they’ve found a way to make it fit their very specific model.

India’s hotel talent shuffle is proof the country has become the fiercest battleground for global chains. With Alex out, all eyes will be on Marriott’s choice of successor in one of its most critical markets.

On today’s pod we discuss Hyatt’s points expansion, TikTok’s Booking.com friendship, and Spirit Air’s woes.

Hyatt's integration with startup Way allows loyalty members to earn and redeem points on everything from spa treatments to cabana rentals. Several hotels are already generating millions in extra revenue.

For today’s pod we look at Tripadvisor’s Viator options, Washington’s hotel problems, and Alaska’s new loyalty program.

If someone had thought of the frenzy around Coldplay concerts in India as a one-off event, think again! More international musicians are coming to India, and Indians are traveling across the country to experience it live.

Alaska is unveiling a whole new set of perks with its loyalty program and credit cards as it looks to scale globally.