Travel Loyalty News

CitizenM is willing to take a profit hit to entice long-term guest loyalty, while Life House seeks to limit guest services to extract maximum profits for owners. The sustainable business model award goes to CitizenM.

PlusGrade and Points.com deal with some of the same partners, and they can now approach them with a collaborative pitch.

It's hard to look at Ennismore's chic new Gleneagles Townhouse, which puts equal weight on its members club as its hotel, without drawing a connection to how many travel brands have been testing the subscription model.

Listen to our discussion with IHG's head of loyalty to better understand how hotel brands are better leveraging their loyalty programs for post-pandemic recovery.

Tripadvisor CEO Steve Kaufer said Tripadvisor is "uniquely positioned as the world opens up again." Actually it isn't, as the company's first quarter performance shows. Yes, Tripadvisor has world-class traffic, and growing experiences and dining businesses, but it totally missed out on the short-term rental opportunity.

Homes & Villas by Marriott International has carved out a differentiated offering in some respects, and it is trying to grow while sticking with the formula that brought it to where it is.

Tripadvisor likely had a difficult time to fill this role. Several potential candidates begged off. This will be a heavy lift as the team tries to figure out the best future options.

For an airline that not so long ago eased away from business travel, two new partnerships suggest it's thinking twice about that decision.

Airbnb makes its remote working policy a forever thing. That's one enormous endorsement for the shift in how we will now define our work and our lives.

In this video from Skift Loyalty Summit, we hear from Frederic Lalonde, CEO and co-founder at Hopper, and Matt Knise, managing vice president of U.S. Card at Capital One, about how the two companies are working together to enable a smarter travel booking and loyalty experience for customers.