Travel Loyalty News

For low-cost-carriers, loyalty programs often have been an afterthought. That's why Spirit's isn't worth much, compared to legacy carrier schemes.

It’s true that travel loyalty programs have come a long way from the standard points-based system — but some may still have a long way to go when it comes to striking the right balance between customer value and business value.

There's nothing like breaking ranks with tradition, and over the course of the year we'll probably hear more about this type of travel management-as-a-service offering.

The Covid-19 pandemic has altered nearly every aspect of the travel business as new habits, concerns, and demands become top of mind for consumers. Travel and hospitality companies should be paying close attention to these shifts to stay relevant and maintain trust in today’s challenging environment.

If you wanted to make money in travel media in the past decade, credit card referral revenue was the best bet. But now that stream has dried up. Will it return?

The Covid-19 pandemic has shown that travel brands need to rethink consumer trust and loyalty to adapt to the new normal and truly deliver the personalized experiences that today’s customers expect. The stakes are higher than ever.

In this video from the 2020 Skift Loyalty Summit, we learn about the results of a Covid-19 travel outlook from ICF Next, along with insights into how travel executives can adapt their loyalty strategies to help assist with Covid-19 recovery.

In this video from Skift’s Travel's Path Forward: Loyalty summit, we learn more about how loyalty strategies are evolving in the travel industry as brands look to deliver more value and better experiences to customers.

At the Travel Loyalty Online Summit on July 16, 2020, Skift Aviation Business Editor Zoomed The Points Guy’s Brian Kelly to talk about how consumer spending during the Covid-19 pandemic…

Airlines have complete control over their frequent flyer programs. They can take your miles for nearly any reason. It is probably not a good idea to try to defraud them.