Travel Loyalty News

But Mark Hoplamazian didn't say Hyatt would never try it out again.

Despite a vocal minority of unhappy loyalty program members, Marriott still appears to be dominating loyalty rankings. Perhaps this squeaky wheel doesn't need any grease.

Despite a rocky integration with Starwood Preferred Guest, Marriott performed well in this year’s loyalty rankings. Southwest Airlines, meanwhile, continued its reliable drumbeat of dominance.

JetBlue probably will never make the massive credit card revenue some of its peer airlines earn. But JetBlue can still make more money from its relationship with Barclays. It’ll be interesting to see how the partnership evolves.

If United and Chase can't forge an exclusive agreement on how they market credit cards, the door may open for other banks like Citi, Barclays, or American Express to pitch a United co-branded product.

For years, airlines had little leverage with their partners. But airlines now are strong, and they have the advantage. Why shouldn’t they use it in contractual discussions?

JetBlue’s upcoming expansion will be a great opportunity for those with extra TrueBlue points to book award seats to Europe. Don’t expect any screaming deals though.

Delta's new contract with American Express should generate massive revenue. It's another sign Delta is trying to stay far ahead of its peer airlines.

At this point, if you're a national restaurant chain without a strong digital loyalty program in the works, you're behind the game.

It turns out loyalty status and the power of the corporate card are a couple of reasons conference attendees don’t book inside a hotel block. Event organizers should do a better job informing attendees of the perks that come from booking with the group.