Articles tagged “passenger experience”

Don’t look for airlines to impose weight limits on carry-on bags anytime soon, even though jet fuel prices are climbing and heavier loads eat up fuel.

Travelers can leverage effective strategies to limit jet lag. There's only one problem. Most people lack the willpower to follow advice from the scientific community. That hasn't stopped Qantas, which hired a specialist to help.

American Airlines’ new Main Cabin Extra product elevates the in-flight experience for economy passengers without drastically elevating out-of-pocket costs.

Consumers are starting to realize that the negative effects of our increasing technology usage are very real. Airline industry leaders recently discussed what this means for the experiences they offer.

Some people get drunk and cause a scene on airplanes. It's horrible, and it shouldn't happen. But are airlines at fault? No way.

Despite some well-publicized incidents involving drunk passengers, U.S. airlines aren’t about to fly dry. The revenue is just too big. But flight attendants say drunk passengers are the top source of harassment and want airline staff to keep them off planes.

In May, United removed tomato juice because few passengers drink it. Afterward, though, United got another lesson in the power of social media. Many folks complained, and so tomato juice has returned. The funny thing is, United's customers still aren't asking for it. But at least it's there.

Travelers board an airplane and expect the Wi-Fi, which is often expensive, to work as it does at home. But it's not as good as at home, and it may never be. Should airlines do a better job of communicating that to customers?

You ever sit in an airline seat and think, "Boy, this thing is not in good shape"? Don't blame the airline. Blame your fellow passengers.

Airline passengers abuse nearly everything on an airplane. Sometimes, they do it because they're jet-lagged or drunk. Sometimes, they're just absent-minded. And on occasion, manufacturers say, customers probably abuse interiors for sport. But the good news: Everything is tested to withstand harsh treatment from passengers.