Articles tagged “passenger experience”

How much of a future does Gogo have as an independent public company? We'll see. But it sounds like the new CEO is open to pursuing alternatives.

On the one hand, airlines are improving the flying experience — at least for business class — so much that passengers want to take a piece home with them. On the other, blanket theft is bad for the bottom line. We're pretty sure carriers don't have this problem in coach.

Why can't business class passengers have nice things? Here's one problem: When airlines upgrade their amenities, passengers often steal them.

Yes, there's some innovation on display at the annual Aircraft Interiors Expo in Hamburg. But mostly, the three-day show is about networking and building relationships.

After acquiring Virgin America, Alaska Airlines will switch to a single reservations system next week. The company is confident it will avoid some of the problems other airlines have faced after cutovers. We tend to agree. Let's hope it's a non-event.

American Airlines’ new Flagship experience gives its premium passengers a sneak peek into the passenger experience of the not too distant future.

Southwest added a bunch of flights earlier this year departing before 6 a.m., and passengers didn't seem to like them. But fear not. It's a short-term thing.

More companies are producing airline seats. That's good news for carriers, which have long complained about production delays from existing suppliers. It's not clear how much it matters for consumers. Airlines don't allot much space to each economy seat so there's not a lot of room for innovation.

There's no doubt Ryanair is a more customer-friendly airline than a few years ago. But its pilot shortage problem last year was a major problem, and it undoubtedly hurt its reputation.

Low-fare airlines got there first. Now, big carriers are launching basic economy fares across the Atlantic. Expect some confusion as their customers figure out the rules.