Articles tagged “passenger experience”

Is this a game-changer? No. But let's give Airbus some credit for making short-haul travel a little more pleasant. Too bad passengers must wait until 2020 to see the new cabins.

Not every airline can be a global behemoth. Finnair mostly focuses on its niche — connecting Europe with Asia, including secondary Chinese cities.

What have we learned from this investor conference? Americans are cheap. Some travelers probably do win when buying these fares, but United says as many as 40 percent of customers are choosing them. Surely, some don't know what they're buying.

In today's airline landscape, legacy carriers generally offer between 30 and 32 inches of seat pitch. Discount airlines give customers 28 or 29 inches. American Airlines had planned to shrink some seats to 29 inches, but customers complained. The plan is off. That's good news.

Honeywell has a new suite of connected tools that it's bringing to market powered by satellite connectivity. In a crowded market, though, it may take some time before the potential is fully realized.

United is making a sound business decision by rewarding its best customers. But in recent years, we've seen the chasm grow between the flying haves and have-nots. This will only further that trend.

We like Scott Kirby because of his honesty. He's right. Travelers may say they want comfort, but most value price over everything else.

American promised a bold vision with its ad campaigns. And it seems to be coming true.

A stripped-down business class fare could be an easy way for airlines to monetize inventory that would be given away for free.

This makes perfect sense, and can't cost Alaska Airlines much in revenue. Why don't other U.S. carriers do the same thing?