Articles tagged “passenger experience”

The past six weeks have been disastrous for the U.S. airline industry. But that doesn't make this survey wrong. For most passengers (yes, even those in coach) flying in North America is much better than it was a decade ago.

Did you know how much effort went into designing a plane's cabin? Skift got the scoop from Allegiant Air, which will take its first new airplane from Airbus later this month.

We'll reserve judgement until we try the seats. Maybe American has developed a special seat that makes passengers feel as if they have more legroom than they do. But that's probably unlikely. American's passengers should prepare for a squeeze.

Alaska Airlines has always taken customer experience more seriously than other carriers, but historically, that's been easier, since Alaska has been smaller than its competitors. It's good to see Alaska still placing a major emphasis on customer satisfaction after its Virgin American acquisition.

This has been a rough two and a half weeks for United, which was clearly caught off guard by the fallout from this now-famous April 9 incident. It will be some time before the airline regains its footing, but perhaps this report is a step in the right direction.

United says it does not yet know if business was hurt by last week's bumping drama in Chicago. It's possible that the airline lost some customers on the margins, but United will be fine long-term. If the price is right, passengers will be back.

Consumers are more comfortable with biometrics than ever, and we can probably thank Apple for that. Now airlines are starting to ask whether they might use facial recognition, fingerprints or iris scans to make the passenger experience better. Here's hoping they succeed.

Alaska's frequent flyers should love this decision. No, they won't get flatbed business class seats to New York, but they'll keep plentiful free upgrades. For most road warriors, that's a big deal.

This is a smart move to ensure Etihad's most valuable customers are able to stay connected on its lengthy flights direct to U.S. destinations.

The big surprise would have been if Alaska Airlines kept the Virgin America brand. This isn't a big deal, and it's nice that Alaska will be upgrading many of its products in the next three years. New Wi-Fi can't come soon enough.