Articles tagged “passenger experience”

Do you like super fast Internet the sky? You might want to thank ViaSat, which persuaded airlines they could do better.

No one would accuse airlines of being early adopters, but some carriers are finally starting to realize the Internet of Things is here to stay.

Design firm Acumen did something no one thought possible. It created a high-density, direct-aisle access business class cabin for United Airlines. Will passengers like it? We'll find out early next year.

Flying to Europe from the east coast is almost always a pain, but Finnair may be the analgesic.

Gogo had a set-back when American Airlines decided to open up its Wi-Fi bid to rival ViaSat, but this new Delta Air Lines commitment makes up for that.

Airlines are redefining loyalty on all fronts, from the way consumers collect miles or points to what that collection grants them access to before they even get on the plane.

Premium Economy is coming to Delta and elite upgrades are about to get interesting.

Gustafson believes Danes and Swedes will need to catch up with their automation-loving Norwegian counterparts, but, in our experience, all of Europe is reaping the benefits of a strong focus on digital.

First let's get the record straight, we were totally wrong about Delta wanting to add Virgin America as a boutique property to its collection. In the end, Alaska Airlines got it and we’re just not sure what Alaska will do with it; it would seem Alaska isn’t sure either.

What Gogo's new study shows is that there is a great appetite for connectivity in the air globally, where it is rare. In North America, Gogo says the market is saturated, demand is lower. Whether this demand converts from 'would like to have' to 'would use' will depend on the costs of service, both for airlines and for passengers who pay the bill.