Articles tagged “passenger experience”

It’s difficult to argue with Tyler when he says the cabin product has improved dramatically. Vintage romance aside, “Golden age” flyers would have given a wing to fly in any of today’s Premium Economy cabins. Of course, for what they paid to fly — in relative dollars — they could well afford a trip on Etihad’s The Residence.

Formation Design’s blended cabin is part of a new trend of designers proposing that airlines think beyond tradition cabin class marketing. The notion of a lay-flat Premium Economy is exciting. If Henshaw feels measured optimism that airlines could take the next big leap forward—we’ll join him in that optimism. (We’ll still take tiny breaths until it happens, though. We wouldn’t want to pass out while we wait.)

BYO doesn’t have to be a bad thing and the best airlines will convince passengers its even better than old-school frills.

Interesting the results you get to to these types of awards when you measure them by how satisfied passengers are with their experience. Maybe Heathrow has earned that third runway now?

Satellite partnerships are everything in this high speed race, but with airlines making up their minds to equip planes, satellites already in sub-orbit have an advantage.

This is a smart complement to existing in-flight streaming options some airlines give travelers so that in-flight Wi-Fi networks' bandwidths are slightly relieved.

While only 200 aircraft of American’s Wi-Fi installed fleet are involved in this counter-bid, Gogo will want to prove that its 2Ku Wi-Fi product can satisfactorily compete with ViaSat’s Exede Wi-Fi product.

The only thing faster than the speed of Wi-Fi the various competitors are introducing is the speed of change in this highly competitive sector.

A partnership with ACI-NA will help AirGrub make the right connections to add more airports and concessions in North America to those it already offers its customers.

If you're not streaming quality content to passengers, you might as well not have an IFE system.