Articles tagged “passenger experience”

We hope there is no way this could all go horribly, horribly wrong.

"PAX" is not Latin for peace--it's aviation-speak for passenger. But the right IFE product could bring peace to the PAX cabin, psychologists say.

Given that the Finns have declared Internet access a basic human right, we have to wonder whether this new Finnair in-flight Wi-Fi will be free. The airline would not comment, but fingers crossed.

As long as you're not talking about corporate governance or labor unions, we are big fans of Air France.

We were sad to see Scanorama go away but we're happy something more ambitious took its place.

So what if British Airways took their sweet time to come up with these suites? Better late for the better than early for naught.

Despite its past battery problems, the Dreamliner is a state-of-the-art aircraft which provides passengers a unique ride, good enough to inspire its main competitor. While focusing on revenue optimisation of these cabins, American Airlines makes the most of the Dreamliner's advantages with added passenger experience enhancements throughout.

It costs passengers a bundle to fly this class, but it also costs airlines a fortune to make this class worth flying. These ratings reflect whether all that money is put to good use.

The app is nifty, but they had us at "free."

We're a bit surprised by the color and trim choices, given the airline's palette and design scheme for the rest of the aircraft, but overall it's a great product. This should be a very nice option for passengers who want more than the airline's excellent boutique Economy class, but aren't ready to dish-out the fare for a Business class ticket.