Articles tagged “passenger experience”

Just like 30 years ago, Virgin Atlantic has taken established products and improved on them to create something unique. And, just like 30 years ago, we expect other airlines will rush to match Virgin Atlantic's new, enlightened standard.

The US is not in step with the world on payment solutions, but that's not just an airline problem. Let's hope US airlines can work this out. Even paying for premium content or buying a soda could get messy. Don't get us started on inflight shopping for those luxury goods!

It's somewhat amusing that JetBlue states its mission is to "Inspire Humanity." As the airline's revenue initiatives highlight, JetBlue's latest mission actually is to win over skeptical shareholders and increase the bottom line.

What’s that expression? You snooze you loose. You also get a good lesson in the mix of rules and fees that often make in-flight connectivity so confusing.

We love the bold design thinking of the Air Lair 'This might just fly!' concept. But it could take a while for airlines to get over outdated 'class' thinking. Until then, it won't fly.

Technology may not address all our air travel needs, but improvements which take the hassle out of getting there and back, with our luggage in tact, are surely welcome.

Southwest is certainly on an upward trajectory and the good times keep on rolling for the airline. The fruits of its labor with the recent rebranding and seeing record profits are now reaching passengers by giving them a brand to use that they already know and love. Let's see what other airlines may follow.

In aviation, change takes time and patience pays off. We might have once thought pigs would fly before Butterflies, but airlines could be ready to fly convertibles.

Business and First class, for the most part, has become a matter for marketing.

Quite a gimmick, but it doesn't sound too bad.