Articles tagged “passenger experience”

What’s that expression? You snooze you loose. You also get a good lesson in the mix of rules and fees that often make in-flight connectivity so confusing.

We love the bold design thinking of the Air Lair 'This might just fly!' concept. But it could take a while for airlines to get over outdated 'class' thinking. Until then, it won't fly.

Technology may not address all our air travel needs, but improvements which take the hassle out of getting there and back, with our luggage in tact, are surely welcome.

Southwest is certainly on an upward trajectory and the good times keep on rolling for the airline. The fruits of its labor with the recent rebranding and seeing record profits are now reaching passengers by giving them a brand to use that they already know and love. Let's see what other airlines may follow.

In aviation, change takes time and patience pays off. We might have once thought pigs would fly before Butterflies, but airlines could be ready to fly convertibles.

Business and First class, for the most part, has become a matter for marketing.

Quite a gimmick, but it doesn't sound too bad.

Don't toss out your headphones just yet. This might make it to First or Business--maybe even Premium Economy class on select airlines--but having this level of technology standard at the back of the plane could take a while.

If seats become an effective point-of-sale, will airlines give passengers more room to shop in comfort?

Apple just did it again. NFC-based Apple Pay is a game changer.