Articles tagged “passenger experience”

You will dance, and you may need a bit of oxygen.

This stumbling and bumbling by United after the merger has been way longer than most people envisioned. Passengers indeed want a user-friendly experience through the booking and travel cycle, and won't be satisfied with "Fly the Friendly Skies" commercials.

Not the biggest shocker here, but a firm reminder that airlines can build loyalty with the right kinds of fees.

How can you design tableware for airline meals that fits perfectly into its environs, serves an eco-friendly purpose, and is damn fun all at the same time? Air France, with deft execution by designer Eugeni Quitllet, has done it.

The FAA does need to update its guidelines for use of electronic devices on airplanes, but in the realm of what's important, flyers have other issues they're worried about.

We would delve into the business of manufacturing and selling the pillows if we could get past the giggling.

Now that there's been all this consolidation in the airline industry, maybe they'll be profitable enough to afford some meals and silverware in coach. Otherwise, these vintage airline spoons will signal the unappetizing end of an era.

Gogo has always done an excellent job making it easier for passengers to pay quickly. It used iTunes account info early on and the Amazon method is a logical next step.

Nothing soothes the stress of a Sunday afternoon or evening flight like being able to watch your favorite team take to the field. It's almost enough to make you forget you're in coach.

Some 40% of U.S. domestic flights currently feature seats with extra legroom in coach that are available for a fee. Expect that percentage to rise in 2014 and again in 2015.